Greater attention to the speed and quality of customer journeys has brought with it raised expectations around efficiency, service levels, and value delivered. The legal sector is no exception, with these expectations becoming standard just as much as in any other industry.

Legal practitioners will always be required for their nuanced expertise and inherent understanding of the law. But through embracing AI-powered machine learning tools, their organizations can greatly assist them in deploying their specialized skills at much greater efficiency and value to global clients.